Warranty & Returns
Our commitment to quality means standing behind every part we sell. Learn about our warranty coverage, return process, and core exchange program.
Warranty Coverage
All parts sold by Bates Corporation are covered by a one-year limited warranty from the date of purchase unless otherwise stated in writing. Claims must be submitted within 12 months of the purchase date.
Our warranty covers defects in materials or workmanship under normal operating conditions and does not cover failures caused by improper installation, misuse, abuse, neglect, unauthorized modification, contamination, or use outside the intended application.
What's Not Covered
Normal wear and tear, cosmetic damage, and damage caused by accident or acts of nature are also excluded from warranty coverage. Cosmetic wear, surface patina, fading, minor scratches, or other signs of prior use on used or rebuilt parts are not considered defects.
Bates Corporation is not responsible for labor costs, downtime, loss of use, lost profits, or incidental or consequential damages. Liability for any claim is limited to the original purchase price of the product.
Filing A Warranty Claim
All warranty claims must be authorized by Bates Corporation prior to return. To file a claim, contact our parts department at 800-248-2955 or help@batescorp.com with your invoice number and a description of the issue.
Returned items must include a copy of the original invoice. Warranty returns will not be accepted more than twelve (12) months from the purchase date. All returned parts are subject to inspection before credit, replacement, or refund is issued. Shipping credits are issued only for valid warranty claims approved by Bates Corporation.
Important: Do not return any part without prior authorization from Bates Corporation. Unauthorized returns may be refused or returned at the customer's expense.
General Returns
If you need to return a product for any reason other than a warranty claim, please contact us within 30 days of purchase. All returns require prior authorization from Bates Corporation.
A restocking fee may apply to non-warranty returns. Shipping costs for returns are the customer's responsibility and are non-refundable.
Special-ordered or custom-cut parts may not be eligible for return. Please contact our parts department if you have questions about whether your item qualifies for return.
Shipping Damages & Shortages
Customers must inspect all shipments immediately upon arrival. No allowances will be made for shortages or damages unless Bates Corporation is notified within seven (7) days of receipt. When reporting an issue, customers must provide the invoice date and invoice number.
If damage occurs during transit, all evidence of damage must be retained, including the shipping container, packaging materials, and damaged items. Do not discard any materials. Contact Bates Corporation promptly with photos of the damage and we will file a claim with the carrier on your behalf.
Core Return Policy
Certain rebuilt products require a core return. A core charge is a refundable deposit added to the price of a rebuilt part to ensure we receive the old part back for remanufacturing. Core returns are subject to time-based restocking fees and must meet specific condition requirements. Core credits are issued only after the returned core has been received and inspected.
All cores must be fully drained of all fluids and must be the exact same part number as the rebuilt part purchased. Cores must be complete, fully assembled, unmodified, and in rebuildable condition. Cores should be returned in the original packaging whenever possible. If the original packaging is unavailable, the core must be packed securely to prevent damage in transit. Bates Corporation is not responsible for cores damaged due to improper packaging.
Shipping costs for core returns are the customer's responsibility and are non-refundable. For complete details including deadlines, fees, and return requirements, please see our Core Return Policy.
Refunds & Credits
Refunds are issued to the original payment method after the returned item has been received, inspected, and approved. Please allow up to 10 business days for the refund to appear on your statement after approval.
Credit card refunds will be processed to the card used for the original purchase. Store credit may be issued at Bates Corporation's discretion in certain situations. If you paid by check, refunds will be issued by company check.
Contact
For warranty claims, returns, shipping damage reports, or questions about our policies, please contact us.
Bates Corporation
12351 Elm Road
Bourbon, Indiana 46504
Phone: 800-248-2955
Email: help@batescorp.com
Hours: Monday - Friday, 8AM - 5PM ET and Saturday, 8AM - 12PM ET